Service Monitoring

The Service Monitoring feature is introduced in the left navigation under Monitoring & Reports tab. It helps the CCC Administrator and the CCC Application Owner to view the list of initialized and partially initialized services with average operations count per second in a tabular format. It has four important sections:

>Viewing Service Monitoring Table

>Displaying Partition Cards

>Viewing Aggregated Current Count of Operations for Service

>Viewing Operations Per Second over Time

>Viewing Average Operations Per Second over Time

>Viewing Client Connection Information

>Viewing Custom Notifications

NOTE   The "Custom Notifications" section available under Service Monitoring feature is accessible only by the CCC administrator.

NOTE    The CCC Service Monitoring feature will require a license that includes monitoring. If the monitoring license is not available, a "Monitoring license required" message displays prompting CCC administrator to upgrade the application license. For application owner, the message displays prompting the CCC app owner to contact the CCC administrator to upgrade the application license.

NOTE   The CCC Administrator must enable the HSM policy 49 manually via LUSH command on device version 7.3.0 or later.

Viewing Service Monitoring Table

1.Click the Monitoring & Reports tab, and select Service Monitoring in the left navigation frame.

The columns in the table provides the following details:

Status	An indication of service status. Checkmark icon (): All the associated devices are up and running. Caution icon (): One or more of the associated devices are down. Error icon (): All the associated devices are down.
Service Name	Specifies the name of the service.
Organization	Specifies the name of the organization.
Partition Count	Specifies the number of partitions in a service.
Average Operations/Sec	Specifies the sum of all operations from all partitions in a service divided by number of seconds data was collected (up to 90 days max). NOTE   If all the devices are offline for a particular service, then --- ops/sec is displayed.

Displaying Partition Cards

1.Click a service from the table list.

2.The partition card displays the following information related to an added partition in the service:

a.The name of the partition.

b.The status of the partition as follows:

i.Online (with a green check mark icon).

ii.Offline (with a red error icon).

NOTE   If the partition is Online and uninitialized, a message displays with a blue exclamation icon to indicate the status: "Online - Partition Not Initialized".

iii.The name of the device with which the partition is associated.

iv.The Last counter reset value.

v.A toggle switch to include the partition metrics in the aggregated service data card.

NOTE    If the partition has no data, the toggle switch is disabled and a message displays with a yellow exclamation icon to indicate the status: "No Data Available".

Viewing Aggregated Current Count of Operations for Service

To view aggregated current count of operations for Service:

1.Click a service from the table list.

2.The aggregate monitoring information for all selected partitions in the service displays in a doughnut chart.

3.Click the toggle switch on the partition card to select or deselect the partition card to view selected or full count of operations.

NOTE   The administrator can use the toggle switch to modify the monitoring information displayed in the doughnut chart.

Viewing Operations Per Second over Time

1.Click a service from the table list. A line graph showing aggregate operations per second over the time displays.

•The x axis of the graph represents time.

•The y axis of the graph represents operations per second. The value of the operations per second is dynamic based on the data.

NOTE    By default, all the partitions in the service are selected to display the aggregate value of operations per second over the time associated with the service as a line graph.

NOTE   The mathematical formula to display the aggregate operations per second on Line chart is: ops/sec = (Sum of no. of operations between two data points)/(Number of seconds in that interval).

2.Click the toggle switch on the partition card to select or deselect the partition card.

NOTE   If no partitions are selected, an empty state for line graph displays with a message: " "Please ensure at least 1 partition is toggled on to view data".

NOTE   If there is not enough data to populate the line graph, a message indicating no available data displays prompting the user to select a different time period.

The CCC administrator can filter the statistics of line graph by using two drop down filter options:

c.Operations Type

d.Time frame

When the CCC administrator selects an option from either of the two drop down filters, the data displayed in the line graph updates according to the selected option.

Viewing Average Operations Per Second over Time

1.Click the Show Average Operations/Sec trend line check box. A second blue line appears displaying the average operations per second over the time.

NOTE   By default, the Show Average Operations/Sec trend line check box is unchecked.

•The x axis of the graph represents time.

•The y axis of the graph represents average operations per second.

The value of the average operations per second is dynamic based on the data.

NOTE   The mathematical formula to display the average operations per second on Line chart is: Avg ops/sec = (Sum of ops/sec)/(Number of ops/sec data points) collected over a time period.

Viewing Client Connection Information

1.Click a service from the table list. The Client Connections tab displays under Service Data section.

2.Click Client Connections tab under Service Data section.

The network information of all the clients connected with partitions of selected service displays. NTLS client connections display in the table:

The columns in the table provides the following information:

Device Address	Specifies the IP address of device on which partition is hosted.
Client Address	Specifies the IP address of Client machine.
State	Specifies the state of the client connection. There are two types of states: >Established: It indicates the client connection is established. >Closed : It indicates the client connection is closed.
Protocol	Specifies the network protocol with which client is communicating with the device.
Connected Partition	Specifies the partition of the service which is connected with particular client.

 

Viewing Custom Notifications

To enable custom notifications for the selected service, activate the toggle switch.

NOTE   By default, this service uses the global notification event settings. The CCC administrator can enable the custom notification toggle switch to overwrite global settings for this service only.

The service level settings consists of a "Moving average time period" drop down with multiple options of time periods that allows the CCC user to choose a time period for sending service alerts on crypto rate fluctuations.

NOTE   The different options available for "Moving average time period" are 30 Minutes,1 hour, 4 hours, 8 hours, 1 day, 3 days, 7 days, 30 days, and 90 days.

NOTE   A minimum of 30 minutes data is required for a Moving average time period option to send a crypto operation fluctuation alert. For example, if the application starts capturing data at 11:00 AM, it sends an alert at 11:30 AM onwards. However, if the application starts at 11:00 AM but it captures data at 11:10 AM, then it sends an alert at 11:40 AM onwards based on the alert settings.

Service Level Events	Notification Message
Fluctuations in crypto operations count on a service	Thales Luna Crypto Command Center service monitoring has detected a fluctuation in the operations rate for the following service. >Service Name: <serviceName> >Event Time: <eventCreationTime> >Sensitivity: <sensitivity> std >Type: Immediate NOTE    1. A toggle switch is provided for setting the notification for fluctuations in crypto operations count for a service. The CCC administrator can enable the toggle switch to receive notification when there is an instant fluctuation in crypto operations count for a service. 2. A help text is provided to explain this notification setting. 3. It includes a drop down for setting the"Fluctuations sensitivity" that can be set only when the notification is enabled. 4. The default value for "Fluctuations sensitivity" drop down box is High = (1 std).
Persistent changes in crypto operations count on a service	Thales Luna Crypto Command Center service monitoring has detected a persistent change in the operations rate for the following service. >Service Name: <serviceName> >Event Time: <eventCreationTime> >Sensitivity: <sensitivity> std >Type: Persists for <persistTime> NOTE    1. A toggle switch is provided for setting the notification for persistent fluctuations in crypto operations count for a service. The CCC administrator can enable the toggle switch to receive notification when there is persistent fluctuations in crypto operations count for a service. 2. A help text is provided to explain this notification setting. 3. It includes a drop down for setting the "Fluctuation sensitivity" and a drop down for setting the persistent change over a time period and it is labeled as "Persists for" . The CCC user can set both these settings only when the notification for persistent fluctuations in crypto operations count on a partition is enabled. 4. The default value for "Fluctuations sensitivity" in case of persistent changes is High = (1 std) and the default value for "Persists for" drop down is 10 minutes.